Links

Call Center Consortium www.callcenterconsortium.com
Pfeiffer www.pfeiffer.com
Jossey-Bass www.josseybass.com
International Society for Performance Improvement (ISPI) www.ispi.org
American Society for Training and Development (ASTD) www.astd.org
Canadian Society for Training and Development (CSTD) www.cstd.ca
Workforce Performance Solutions www.wpsmag.com
HR.com www.HR.com

Resources

Select from the following subjects:

Telling Ain't Training
Learning and Training Concepts and Principles
Learning & Training: Practice
Human Performance Technology: Concepts and Principles
Human Performance Technology: Practice
Technology and Learning
Return on Investment

Learning and Training Concepts and Principles

Broad, M.L., Newstrom, J.W. (1992). Transfer of training. Readings, MA: Addison-Wesley Publishing Co.

Clark, R. (1998). Building expertise: cognitive methods for training and performance improvement. Washington, D.C.: International Society for Performance Improvement.

Gagné, R.M. (1997). The condition of learning (4th edition). New York, NY: Holt, Rinehert & Winston.

Stolovitch, H.D. (guest editor) (1997). Performance Improvement Quarterly: special issue on transfer of training-transfer of learning 10 (2).

Meunier, C. (1997). Points de vue sur le multimedia interactif en education. Montreal, QC: Chanelière/McGraw-Hill.

Learning & Training: Practice

Gayeski, D.M. (1997). Designing and managing computer mediated learning: an interactive tool kit. Ithaca, NY: OmniCom Associates.

Greer, M. (1992). ID project management: tools and techniques for instructional designers and developers. Englewood Cliffs, N.J.: Educational Technology Publications.

Head, G.E. (1993). Training cost analysis: a how-to guide for trainers and managers. Alexandria, VA: American Society for Training & Development.

Jonassen, D.H., Hannum, W.H., Tassmen, M. (1998). A handbook of task analysis procedures. Westport, CN: Praeger.

Leclerc, D.(1986). La conception des question à choix multiple. Brunelles: Editions LABOR.

Mager, R.F. (1997). Preparing instructional objectives: a critical tool in the development of effective instruction (3rd edition). Atlanta, GA: Center for effective performance.

Meignant, A. (1991). Manager la formation. Paris: Les Editions Liasons.

Powers, B. (1992). Instructor Excellence. San Fransisco, CA: Jossey-Bass Inc., Publishers.

Provost, G. (1985). La technologie educative: les nouveaux choix. Lac-Beauport, QC: Publications audiovisuelles.

Rossett, A. (1987). Training Needs Assessment. Englewood Cliffs, N. J.: Educational Technology Publications.

Solomon, M. (1990). Working With Difficult People. Englewood Cliffs, N.J.: Prentice Hall.

Zemke, R., Kramlinger, T. (1982). Figuring Things Out. Reading, Ma.: Addison-Wesley Publishing Co.

Human Performance Technology: Concepts and Principles

Dean, P.J., Ripley, D.E. (1997). Performance improvement pathfinders: Models for organizational learning systems. Washington DC: International Society for Performance Improvement.

Gilbert, T. (1996). Human Competence. Washington, DC: International Society for Performance Improvement.

Rummler, G. A., Brache, A. P. (1996). Improving Performance: Managing the White Space in the Organizational Chart (second edition). San Francisco, Ca.: Jossey-Bass Inc. Publishers.

Stolovitch, H. D. and Keeps, E. J. (1999). Handbook of Human Performance Technology: Improving Individual and Organizational Performance Worldwide. San Francisco, Ca.: Jossey-Bass/Pfeiffer Publishers.

Stolovitch, H.D., Keeps, E.J. and Rodrigue, D. (1995). Skill Sets for the Human Performance Technologist. Performance Improvement Quarterly, 8 (2), 40-67.

Winslow, C.D., Bramer, W.L. (1994). Future work: putting knowledge to work in the knowledge economy. New York, NY: The Free Press.

Human Performance Technology: Practice

Block, P. (1981). Flawless consulting: a guide to getting your expertise used. San Diego: Pfeiffer.

Fuller, J. (1997). Managing performance improvement projects: preparing, planning and implementing. San Francisco: Pfeiffer.

Gilley, J. W., Goffern, A.J. (1993). The role of the internal consultant. Burr Ridge, IL: Irwin Professional Publishing.

Hale, J. A. (1998). The performance consultant's fieldbook: tools and techniques for improving organizations and people. San Francisco: Pfeiffer.

Harless, J.H. (1975). An Ounce of Analysis. Newnan, Ga.: Harless Performance Guild.

Jacobs, R.L. , Jones, M.J. (1995). Structured on-the-job training: unleashing employee expertise in the workplace. San Francisco, CA: Berrett-Koehler Publishers.

Lane, M., Walker, G., Peters, M.J. (1999). Survival tactics in human performance technology projects. In Stolovitch, H.D. and Keeps, E.J. (eds.). Handbook of human performance technology: improving individual and organizational performance worldwide. San Francisco, CA: Jossey-Bass/Pfeiffer Publications.

Mager, R.F. (1997). Goal analysis: how to clarify our goals so you can actually achieve them (3rd edition). Atlanta, GA: Center for Effective Performance.

Mager, R.F. , Pike, P. (1997). Analyzing performance problems: or you really oughta wanna (3rd edition). Atlanta, GA: Center for Effective Performance.

Phillips, J.J. (1997). Return on investment in training and performance projects. Houston, TX: Gulf Publishing Co.

Robinson, D. G., Robinson, J. C. (1995). Performance consulting: moving beyond training. San Francisco: Berrett-Koehler.

Robinson, D.G. , Robinson, J.C. (1998). Moving from training to performance: a practical guidebook. San Francisco, CA: Bernett-Koehler Publishers.

Rossett, A. (1999). First things fast. San Francisco, CA: Jossey-Bass/Pfeiffer Publications.

Rossett, A.,Gauthier - Dawnes, J. (1991). A handbook of job aids. San Francisco, CA: Josey - Bass Pfeiffer.

Stolovitch, H. D. and Keeps, E. J. (1999). Handbook of Human Performance Technology: Improving Individual and Organizational Performance Worldwide. San Francisco, Ca.: Jossey-Bass/Pfeiffer Publishers.

Technology and Learning

Yelon, S.L. (1996). Powerful Principles of Instruction. Reading, MA: Addison-Wesley Publishing Co.

Return on Investment

Becker, G.S. (1993). Human capital: a theoretical and empirical analysis. Chicago IL: The University of Chicago Press.

Brethower, D.M. (1998). Performance-based instruction: linking training to business results. San Franscisco CA: Jossey-Bass Pfeiffer.

Edvinsson, L., Malone, M.S. (1997). Intellectual capital: realizing your company's true value by finding its hidden roots. New York, NY: HarperBusiness.

Mager, R.F. (1992). What every manager should know about training: or I've got a training problem and other oddities. Atlanta, GA: Center for Effective Performance.

Schultz, T.W. (1981). Investing in people: the economics of population quality. Berkeley CA: University of California Press.

Stolovitch, H.D. and Keeps, E.J. (2004) Front-End Analysis and Return on Investment Toolkit. San Francisco, CA: Pfeiffer.