For more details or if you would like to purchase a copy of any of the following books or learning aids, please click on the appropriate link.

Ain't Series
Telling Ain't Training
Beyond Telling Ain't Training Fieldbook
Training Ain't Performance
Beyond Training Ain't Performance Fieldbook
Telling Ain't Training & Training Ain't Performance Mem-Cards

Learning and Performance Toolkit Series
Front End Analysis and Return on Investment Toolkit
Engineering Effective Learning Toolkit

To order this publication directly from the publisher, click here.
(If you are a member of ASTD, you will receive a Member Discount).
To order this publication through Amazon.com, click here.

This book provides an entertaining and practical tour-de-force for every trainer and performance improvement professional. It tackles the three universal and persistent questions of the profession - how do learners learn, why do learners learn, and how do you make sure that learning sticks. The authors of this interactive and provocative volume provide solid answers to these questions backed up by more than 70 years of combined real world experience and academic study. Telling Ain't Training deliberately avoids the one-way communication of "telling" trainers how to be more effective. Instead, it uses an interactive approach which models the basic message of the book - humans learn best through active mental engagement. The authors expect the reader to "do" something, not just read! Despite its fun and breezy tone, every concept in the book is solidly backed up by research. The ultimate goal of this book is to allow the reader an opportunity to break through learning barriers, to separate learning myth from research-based facts and to dispel counter productive beliefs and practices that harm the instructional process.

Praise for Telling Ain't Training:

"A critical topic delivered in a compelling way. I can see how this book will elevate the conversation about learning and performance." - Dr. Allison Rossett, Professor of Educational Technology, San Diego State University.

"This practical, innovative, and well researched book on how we all learn makes this book an invaluable tool for all learning and performance professionals. As a former Vice President of Training and Change Management, I would have made the book mandatory reading for trainers, coaches and managers, had it existed. Well done!" - Michel Desjardins, Senior Vice President, BDC Consulting Group, Business Development Bank of Canada.

"A must have...Telling Ain't Training is chock-full of interactive, practical ideas that are easily grasped and can be immediately applied. Don't create your next class without it!" - Chuck O'Keefe, National Manager, Curricula and Operations, University of Toyota, School of Retail professional Development.

"This is a great book and it will change your perceptions about teaching. I have always listened carefully to what Harold and Erica have to say on this subject. Now I have what I always wanted - a readily accessible Harold and Erica. A convincing, fun, and interesting read." - J. Kimball Dietrich, Associate Professor, Finance and Business Economics, University of Southern California.

"Superbly researched and fun to read. This book will soon be on every practitioner's 'must have' list. Harold and Erica at their very best!" - James J. Hill, Ed.D., Director, Sales Acceleration, Sun Microsystems.

ASTD/ISPI Publication. ISBN1562863282

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(If you are a member of ASTD, you will receive a Member Discount).
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Click here to read a review of this publication originally published in T+D.

Since its publication, Telling Ain’t Training and its enthusiastic and entertaining authors have gained a popularity no one could have predicted. Readers and audiences around the world have taken to heart the book’s central admonition to be “learner advocates” who seek to “transform learners” not merely transmit information. In packed conference rooms, in sold-out Telling Ain’t Training mini-conferences and workshops, and through the sale of thousands of copies of the book, Harold and Erica have built a following of “fans” who have wanted more. The Beyond Telling Ain’t Training Fieldbook is the answer to these many requests to provide a practical guide to help individuals and their organizations fully implement the powerful principles in Telling Ain’t Training. Beyond Telling Ain’t Training provides readers with concrete actions and support materials to help transform telling to training. You will find useful worksheets, assessments, tools and advice that will enable you and your organization to realize the true value of workplace learning. Like the original book, readers will recognize the easy-to-read, breezy writing style and icons designed to help in the learning journey. In addition, the book contains a CD-ROM with all the worksheets and tools you need to start transforming learning in your organization today!

Praise for Beyond Telling Ain't Training Fieldbook:

"This book is the perfect tool to help organizations fight inertia in their "training" departments. Plant your dog-eared copy on a manager's desk and roll up your sleeves. Better yet, buy them their own copy! Be prepared to improve your performance." - Carol Goldsmith, Program Manager for Global Learning Process Workforce Development, Hewlett-Packard.

"Harold and Erica always seem to know what tools I need to improve the skills and knowledge of my training staff. My team has read their previous book. Now they have additional tools and specific actions to be even more effective trainers." - Petti Van Rekom, Ed.D, CPT, Regional Training and Development Manager, The Coffee Bean & Tea Leaf.

"The consummate practioners have done it again. Stolovitch and Keeps offer trainers, managers and designers a hard-hitting, practical guide for turning ho-hum training into learner-centric, performance-based learning of which you can be proud. Loaded with examples and tools you can use today." - Bonnie Beresford, Senior Vice President, Training Technologies, BBDO Detroit.

"Anyone interested in improving the performance of their workforce now has a complete set of tools to do so. Combining the highly entertaining and informative Telling Ain't Training with the Beyond Telling Ain't Training Fieldbook provides the HR professional with both the rationale and the means for making significant, necessary changes in their organizations." - Miki Lane, CPT, Senior Partner, MVM Communications.

ASTD Press. ISBN1562864023

To order this publication directly from the publisher, click here.
(If you are a member of ASTD, you will receive a Member Discount).
To order this publication through Amazon.com, click here.

Click here to read a review of this publication originally published in T+D.

Click here to read a review of this publication originally published in The Canadian Learning Journal.

Click here to read a two-part interview with the authors originally published in ASTD Links.

Telling Ain't Training has become a best-selling classic since its release. Now, this wildly popular book has an equally whimsical, entertaining, and solidly written companion book, Training Ain't Performance, that takes on the subject of human performance. From its first chapter, "Show me the Money," to its concluding chapter "Hit or Myth: Separating Fact from Workplace Performance Fiction," readers are gently guided toward an understanding of human performance improvement and how to use it for real organizational value. Readers are not only introduced to key performance concepts including why training is often not the only answer, but also how to realistically transition from a "training order taker to a performance consultant.” In addition to this practical advice, this book contains a "cornucopia" of performance interventions along with help on the day-to-day work of a performance consultant plus demonstrating ROI for performance interventions.

Praise for Training Ain't Performance:

"Stolovitch and Keeps use a refreshing writing style to blend research and experience in ways that make practical application leap off the pages. I highly recommend Training Ain't Performance for trainers, HR professionals, front-line managers and executives. It is a must read for anyone who wants to cut through the fog of learning and performance to make a real difference in their organization." - Marc J. Rosenberg, Ph.D., CPT, Consultant, Marc Rosenberg and Associates, and author of E-Learning: Strategies for Delivering Knowledge in the Digital Age.

"Finally a book that clearly explains what a performance improvement consultant does! I have struggled with this for years. Harold and Erica have clearly nailed it. This is even better than Telling Ain't Training - now you get the full picture of what it takes to improve employee performance. Read it and get to work!" - Petti Van Rekom, Ed.D, CPT, Regional Training and Development Manager, The Coffee Bean and Tea Leaf.

"In their highly readable and interactive style, Stolovitch and Keeps tackle the concept of performance in the same way that they tackled concepts about training in their best-seller Telling Ain't Training. Their discussion of performance is the clearest and most understandable that I've seen and, in the process, help trainers view themselves in the role of performance consultants. Like Stolovitch and Keeps' other books, this one, too, is destined to become another classic and best-seller." - Saul Carliner, Assistant Professor, Educational Technology, Concordia University.

"This book challenges the traditional approaches to training and improving performance in the workplace. Through numerous practical exercises, examples and valuable insights, it clearly explains how organizations can achieve the highest return from their training investments." -
Dr. Sylvie Vanasse, Managing Consultant, BCS Learning & Development, IBM Business Consulting Services.

"Erica and Harold have 'connected the dots' for us. Everything in this book is practical, engaging, and, most importantly, will help you be successful! You can't miss! They have captured the essence of training vs. performance differentiation. Through a series of practical, step-by-step, engaging cases, you learn the fundamentals of performance diagnosis and associated solutions." - Charline Wells, CPT, Program Manager, Corporate Education, Development and Training, Sandia National Laboratories.

ASTD/ISPI Publication. ISBN1562863673

To order this publication directly from the publisher, click here.
(If you are a member of ASTD, you will receive a Member Discount).

Beyond Training Ain't Performance Fieldbook provides a clear and concise roadmap for anyone wishing to implement human performance principles in their organization. It is a direct answer to fans of the 2004 best-selling, award-winning book, Training Ain't Performance, who asked for implementation guidance in the same whimsical, informative, and entertaining format as the original book. There are useful worksheets and assessments, tools and practical advice that will speed your organization toward realizing the value of a performance approach. To make your job even easier, the book includes a CD-ROM with all the needed worksheets and tools to get you started today!

Praise for Beyond Training Ain't Performance Fieldbook:

"The strengths of Beyond Training Ain't Performance lie in the authors' clear conception of what it takes to be an external or internal performance consultant. They lay out all of the necessary skills and provide many examples of them put into action. They also realize that it is an individual who will be reading this book and demonstrate how this individual can take the knowledge and skills from the book to activate their team in performance consultancy processes."- Miki Lane, CPT, Senior Partner, MVM Communications.

"Rare is the book that is written especially for you, yet Stolovitch and Keeps have crafted a volume that will convince you that it was so. For the learning and performance improvement practitioner, Beyond Training Ain't Performance will lift you up - and quickly - to a new level of professionalism and confidence, giving you every tool and insight you need to be a success."
- Paul Flynn, Senior Manager, Performance Improvement, Retail Performance Solutions, BBDO Detroit.

"Stolovitch and Keeps provide a treasure chest filled with practical tools and templates to transform your organization! Their engaging and personal style makes it easy to translate complex performance improvement theories into an actionable framework." - Alysa Parks, Director, Learning and Development, CDW Corporation.

"This fieldbook is a wonderful companion to Training Ain't Performance. The examples and worksheets not only further illustrate concepts in the companion book, but also provide performance improvement professionals with tools they can use to effectively perform their jobs. As a practitioner, I found the worksheets and templates for the various deliverables required in performance consulting, as well as the chapter on working with clients, to be especially useful. As an academic, I thought the summaries of the various HPT models, such as Harless' PIP and Front-End Analysis, Rummler and Brache's Nine Performance Variables, and Gilbert's Human Engineering Model to be especially useful for students. I'll use this as a textbook and keep a copy for my personal library." - Saul Carliner, Assistant Professor, Graduate Program in Educational Technology, Concordia University.

"Harold and Erica have done it again. This book literally goes beyond Training Ain't Performance by giving you practical tools, techniques and guidelines that you can use to become better as a performance consultant. This is a 'must have'book for anyone in Training and Development or Human Resources." - Jim and Dana Robinson, Authors of Performance Consulting and Strategic Business Partner books.

"If Training Ain't Performance is your roadmap to performance improvement, Beyond Training Ain't Performance is your toolkit for getting there. Harold Stolovitch and Erica Keeps provide a treasure of a book that enables individual and organizational performance improvement strategies to be successfully implemented in any size enterprise. Everyone, from training and HR practitioners to frontline managers and executives will find this rich array of proven approaches and resources to be immensely valuable and extraordinarily practical." - Marc J. Rosenberg, Ph.D., CPT, Author of Beyond E-Learning: Approaches and Technologies to Enhance Organizational Knowledge, Learning and Performance.

ASTD Press. ISBN1562864076

To order these learning aids, individually or together, contact Erica Keeps at ekeeps@hsa-lps.com. For a list of prices, click here.

Harold Stolovitch and Erica Keeps have teamed up with Mem-Cards to create card-based versions of their best-selling, award-winning books, Telling Ain't Training and Training Ain't Performance.

Mem-Cards are fast-reading, highly-effective cards that present impactful ideas and important insights from professional development books. The substance of each book has been extracted and presented in a way that is both practical and easy-to-use. Mem-Cards act as instant triggers to on-job applications and serve as just-in-time "coaches." They are compact performance enhancers, helping you do the job or explain what needs to be done.

Mobile Mem-Cards go several steps further, delivering powerful, condensed content to your cell phone, PDA or pocket PC so that you can quickly access, read and listen to important tips, anytime, anywhere. The assessment and testing feature helps strengthen your professional skills and knowledge.

For more information on Mem-Cards, visit their Website at www.mem-cards.com.

Front-End Analysis and Return on Investment Toolkit (with CD)

Click on the above link to purchase this publication. Be sure to enter Promotion Code AFF15 at checkout to receive a 15% discount.

The Front End Analysis and Return on Investment Toolkit is a comprehensive collection of guidelines, job aids, rich examples and tips that give you the information needed to create performance interventions that will deliver the desired results. Using this vital resource you will be able to analyze training requests on the front end, measure worth and ROI in learning, and performance on the back end, and:

• Identify the business need underlying the request.
• Clarify the desired performance outcomes.
• Systematically investigate and describe the current performance state.
• Characterize the gap between current and desired performance in terms of magnitude, value and urgency.
• Identify the array of factors affecting the gap.
• Select appropriate, economical, feasible and acceptable performance interventions that deliver desired results.

In addition, the toolkit provides you with a detailed glossary of terms, annotated resources and a CD-ROM that contains all the book's job aids. This handy, user-friendly toolkit contains everything you need to solve workplace performance problems.

Front-End Analysis and Return on Investment Toolkit is the second book in the Learning and Performance Toolkit Series. The next in the series, Evaluation Toolkit , will be launched next year.

Praise for Front End Analysis and Return on Investment Toolkit:

"Harold Stolovitch and Erica Keeps have done it again! They have combined their research knowledge and years of experience to provide a toolkit for analyzing performance and calculating ROI." - Roger M. Addison, CPT, Director, Performance Improvement Technologies, International Society for Performance Improvement

"It's not just a toolkit; it guides you on the proper strategy to use depending on the situation or groups involved, from HR to unions to operations." - Diane Mongrain, Senior Consultant Technical Training and Development, Alcan International Limited

"If you are a performance improvement or instructional design specialist, read and use this toolkit." - James A. Pershing, Professor, Instructional Systems Technology, Indiana University

"Now we have no excuses! This toolkit puts FEA and ROI tools at our fingertips. It's practical, easy-to-use and comprehensive. Bravo!" - Darryl Sink, President, Darryl Sink & Associates

"Unique blending of best practices and science for the work that human performance improvement practitioners are now being asked to do - namely, 'show me what you are going to do and what that is worth to the business.'" - Daniel Blair, Human Performance Consultant, Hewlett Packard Company

"Stolovitch and Keeps deliver with an easy-to-use methodology for sizing and justifying learning and performance support projects." - Jeff Wheelock, Engineering Services Manager, Sun Education

Pfeiffer Publication
ISBN0787965359

Engineering Effective Learning Toolkit (with CD)

Click on the above link to purchase this publication. Be sure to enter Promotion Code AFF15 at checkout to receive a 15% discount.

Click here to read a review of this publication.

The Engineering Effective Learning Toolkit offers a systematic step-by-step approach for designing, managing and evaluating successful training, learning and performance projects. Harold D. Stolovitch and Erica J. Keeps, international leaders in the field of workplace learning and performance and co-editors of both editions of the Handbook of Human Performance Technology and co-authors of the best-selling, award-winning Telling Ain't Training, have designed this toolkit based on their popular instructional design course that has been conducted and tested with hundreds of leading organizations worldwide. A hands-on resource, the Engineering Effective Learning Toolkit is filled with illustrative, real-world examples and includes a CD-ROM with easily reproducible and customizable information charts and job aids to help you accomplish each step in the instructional design process. This indispensable toolkit is a personal "coach" you can refer to on an "as-needed" basis or use to complete a training project from start to finish.

Engineering Effective Learning Toolkit is the first book in the Learning and Performance Toolkit Series. The next in the series, Front-End Analysis and Calculating Worth and Return on Investment, will be launched April 2004.

Praise for Engineering Effective Learning Toolkit:

"Watching great instructional design is like observing great ice skating. The audience is wowed by the flow and beauty and usually has no inkling about all it took to get there. Erica and Harold know how to make the magic happen. They also know how to make it easy for their readers. They offer us all the ingredients for their special choreography." - Beverly Kaye, CEO and founder, Career Systems International and author, Up Is Not The Only Way; co-author, Love 'Em or Lose 'Em: Getting Good People to Stay

"All instructional designers with varying degrees of experience interested in improving performance through systematically designed training programs can benefit from the Toolkit. This book provides an organization with a solid foundation to make significant performance improvements quickly. We know because we use Harold's and Erica's process and tools with great success." - Michel Roy, Human Resources Manager, Alcan Primary Metal

"This book, written by two of the world's most experienced instructional designers, is filled with ready-to-use and proven-to-work job aids, tools, checklists and charts. If you develop learning programs of any type, this is the book to use!" - Dana and Jim Robinson, principals, Partners in Change and co-authors, Performance Consulting and Zap the Gaps!

"As a training manager for the last 20 years, I have used and implemented the Stolovitch and Keeps Engineering Effective Learning process. It has proven to be very efficient in
designing, developing and implementing instructional interventions. I am thrilled to see that this process will now be available to all!" - Daniel Dupont, Chief Learning Officer, Société des Alcools du Québec

"In a very clear and easily executable fashion, the authors have managed to provide a roadmap for success. It is as applicable for seasoned veterans as it is for individuals new to the instructional design process." - Lisa Cavallaro, Manager, Learning & Development, WW Talent Resourcing & Development, Cisco Systems

"Clear, concise, practical, proven and useful this provides all one has to know to design successful learning." - Roger Kaufman, professor, Office for Needs Assessment & Planning, Florida State University and Director, Roger Kaufman & Associates

"If you're involved with the design of learning, then this book has something to offer you. From beginner to the most advanced instructional designer, there are tools and tips that you can immediately and effectively put to use!" - Frank S. Wilmoth, Director for Learning Excellence, Prudential Real Estate and Relocation Services

Pfeiffer Publication
ISBN0787965367