APRIL 2015
Volume 14, Number 2

To contact us, click HERE.


For more information on our best-selling, award-winning books, click HERE.

Need help with HPT terminology? Click HERE for The HSA Lexicon.

Click HERE to read our published articles.


Click HERE to read the latest Ask Harold question and Harold's response or ask a question of your own!


April 13-14, 2015
ASTD Telling Ain't Training Event, Louisville, KY

April 26-29, 2015
ISPI Performance Improvement Conference, San Antonio, TX

May 17-20, 2015
ATD International Conference and Expo, Orlando, FL

July 20-21, 2015
ASTD Telling Ain't Training Event, Vancouver, Canada

August 24-25, 2015
ASTD Telling Ain't Training Event, Chicago, IL

September 29-30, 2015
ASTD Training Ain't Performance Event, New York, NY

For details about these events, click HERE

To learn more about engaging Harold Stolovitch to speak at your organization, click HERE


Harold Stolovitch and Erica Keeps are Certified Performance Technologists (CPT). The CPT designation is awarded by the International Society for Performance Improvement (ISPI) to experienced practitioners in the field of organizational performance improvement, whose work meets both the performance-based Standards of Performance Technology and application requirements. For more information, visit www.ispi.org.

Spring into Spring!

Another hard winter! Living in Southern California is both a treat and a privilege. No one can deny how truly blessed we are to have truly mild winters that look more like autumn or spring to most of the country.

Due to family issues, we found ourselves traveling to the Midwest during one of the toughest winters in decades. How did we fare? Not great! Is it possible that our bodies did not know what hit them? We have a new appreciation of the wonderful weather we had taken for granted.

To our friends, colleagues, clients and family who have survived the winter of 2014-2015, we salute you. We wish you the best as you spring into spring.

Erica and Harold


Evaluation of Training
By Harold D. Stolovitch and Erica J. Keeps

We always seem to have time and resources to create new training programs, but seldom quite enough to verify whether or not they worked. What follows is a brief piece on key basics of evaluation. Embedded is a strong message about the value of building into your training development budgets and timelines evaluation practices that inform you and management about the quality and impact of your training efforts.

True learning and performance professionals focus on ensuring that any training they produce is developed according to principles that science and best practice have demonstrated to be effective within the workplace setting. As importantly, they also apply rigorous evaluation processes and standards, taking into account what is feasible to verify that their training is sound and can demonstrate quality and effectiveness. What exactly does "rigorous evaluation processes" mean? CONTINUE READING TO FIND OUT

Oldie but Goodie
By Harold Stolovitch

Calculating The Return on Investment in Training: A Critical Analysis and a Case Study

It's been a number of years since Jean Gabriel Maurice and I wrote and published this article on Return on Investment in learning and performance (1998). Since then, it has been cited numerous times. I still remember the project well. What excites me, even today, was the dramatic impact our interventions had in transforming a poorly performing initiative into one that over a few years time brought in huge revenue returns to the banking client. I hope you enjoy reading the article as much as I did in re-reading it the article and reminiscing about what was a personally rewarding performance improvement adventure.

"I need a training program on..." is a frequent reflexive mantra that issues forth when organizations experience significant change or seek improved performance.

"We have to adapt to new systems."

"Our sales must improve."

"Customer service is inadequate."

"We need greater productivity from our workers."

These statements and other similar ones often result in hasty decisions to train. Before long, curriculum committees form; training managers, instructional designers and subject-matter experts embroil themselves in discussions about media; instructors gear up for the delivery of a new training blitz.

It is all very exciting... and expensive. It is also vastly time and resource consuming. What makes it bearable, however, is the comforting thought that "we are doing the right thing for our people." We are investing in our most important asset. The activity and expense is contributing to the career development of our human resources. We are increasing our human capital assets. Best of all, we are building our organization's competencies. CONTINUE READING


At HSA LEARNING & PERFORMANCE SOLUTIONS LLC, we've seen a lot over the years.  We know the business of learning.  We know the role human performance plays in business success.  We know how to uncover and address needs, then create appropriate solutions.  We pride ourselves on helping organizations achieve high levels of performance - and success.  HSA is a leader in workplace learning and performance improvement.  Our proven learning and performance solutions have helped maximize employee performance at hundreds of organizations throughout the world.  Our principals, Harold D. Stolovitch and Erica J. Keeps, share a common passion - developing people. Together they have devoted a combined total of over 80 years to make workplace learning and performance both enjoyable and effective. Their dedication to improving workplace learning and performance is reflected in the workshops they run internationally on training delivery, instructional design and performance consulting. Together, they are co-editors of the first two editions of the Handbook of Human Performance Technology and co-authors of the best-selling, award-winning series of books Telling Ain't Training - Updated, Expanded and Enhanced, Training Ain't Performance, Beyond Telling Ain't Training Fieldbook and Beyond Training Ain't Performance Fieldbook published by ASTD Press. They are also co-authors of the Wiley/Pfeiffer Learning & Performance Toolkit Series.  To learn more, click HERE.

www.hsa-lps.com      info@hsa-lps.com      310.286.2722

© 2015 Harold D. Stolovitch and Erica J. Keeps