Volume 11, Number 1

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For more information on our best-selling, award-winning books, click HERE.

Need help with HPT terminology? Click HERE for The HSA HPT Lexicon.

Click HERE to read our published articles.


Click HERE to read the latest Ask Harold question and Harold's response or ask a question of your own!


February 16, 2012
ISPI San Diego Chapter, San Diego, CA - It Ain't Necessarily So! Science Versus Lore in Learning and Performance presentation. For more information, click HERE

March 12-13, 2012
ASTD Telling Ain't Training Mini-Conference, Las Vegas, NV

April 18-23, 2012
ISPI Conference, Toronto, Canada

May 7-9, 2012
ASTD Conference, Denver, CO

July 2012
ASTD Telling Ain't Training Mini-Conference, TBD

September 2012
ASTD Telling Ain't Training Mini-Conference, TBD

October 2012
ASTD Telling Ain't Training Mini-Conference, TBD

November 2012
ASTD Telling Ain't Training Mini-Conference, TBD

For details about these events, click HERE

To learn more about engaging Harold Stolovitch to speak at your organization, click HERE


Harold Stolovitch and Erica Keeps are Certified Performance Technologists (CPT). The CPT designation is awarded by the International Society for Performance Improvement (ISPI) to experienced practitioners in the field of organizational performance improvement, whose work meets both the performance-based Standards of Performance Technology and application requirements. For more information, visit www.CertifiedPT.org.

Happy New Year!

It seems like years are just flying by. How is it possible that we are already into 2012? Like most everyone, we experienced a busy year. While the economy has not significantly turned around, business is definitely showing signs of picking up. Organizations are becoming more open to exploring ways to improve performance and some even have the budgets to do it. Some companies that had virtually obliterated their training, development and performance support groups are now seeking ways to "tool up" again.

While client organizations were in a retrenchment mode, we began to contemplate what retirement might look like. We began exploring Los Angeles, our home town, in ways we had never had time for. We made a conscious effort to develop deeper relationships with neighbors and casual friends. We became kid sitters for three surrogate "grandchildren." We came up with new ways we can contribute to our community. No, we aren't yet ready to retire, but we've appreciated having some less pressured time to reflect and reconsider priorities. We have begun setting goals, creating timelines and "practicing" for a more balanced lifestyle. We love the results.

Wherever you are in your career, it is never too early to begin exploring the "next chapter" in your life story. We are often reminded that this is our life, not a dress rehearsal. When you are passionate about what you do, it is difficult to imagine your life without work. However, with true professionals the line between work and leisure is often so blurred that one sometimes becomes the other. Take the time to assess the quality of your life. In our case, after so many active years, we have done this. We used the tools of our trade and applied what we know about learning and performance to other areas of our lives and to supporting family and friends in their business and life endeavors. That's our next chapter. What's yours?

Our best to you in whatever you choose to do in the next year…both professionally and personally!

Erica and Harold


What Makes For Quality Online Learning?
By Harold D. Stolovitch, Erica J. Keeps and Marc Rosenberg

A constant theme that permeates most discussions of online learning is that of quality. As with any form of training, one aspect of quality is that it supports specific learning and organizational objectives. After all, any course that doesn't deliver this shouldn't be offered. For technology-based learning, an important aspect of quality is its instructional soundness and versatility. How do you maintain high-quality learning effectiveness in a medium where no instructor is present to answer questions or adjust the content based on expressed learner interests? The short answer is through well-designed instruction based on analyses that draw out, in advance, learner and organizational needs.

Poorly designed online learning hurts quality. Even when the technology works well, the screens are beautiful and exciting, and a large amount of multimedia is available, if no meaningful learning results from all of this, everyone's efforts - yours, the learners and their managers - have been wasted. READ ON...

Myths and Myth-Conceptions in Learning and Performance

We're working on a new book with Dr. Steve Condly of Westpoint Academy entitled It Ain't Necessarily So - Science Versus Lore in Learning and Performance. Where do learning and performance myths come from? We all hold beliefs about what works and what doesn't. But are they based on scientific evidence that support them? This new book will examine commonly held beliefs in learning and performance and present evidence to support, invalidate or nuance them.

Does intelligence play a powerful role in training success or performance results? Are happy employees more productive? Is e-learning more effective than classroom training? What's the scoop with learning styles? Is the Net Generation of learners and workers significantly different from previous ones? These are only a few of the questions the book will explore.

Help us on our hunt to determine which assertions about learning and performance are based on solid scientific evidence and data-based empirical results and which are either blatantly false or extrapolations and overgeneralizations from narrow sets of scientific findings. You can contribute by submitting so-called myths or truisms. We will investigate them, determine their origin and explore the research and theory literature to uncover evidence to confirm or refute them. Please send your contributions to Erica Keeps at ekeeps@hsa-lps.com.


At HSA Learning & Performance Solutions LLC, we've seen a lot over the years.  We know the business of learning.  We know the role human performance plays in business success.  We know how to uncover and address needs, then create appropriate solutions.  We pride ourselves on helping organizations achieve high levels of performance - and success.  HSA is a leader in workplace learning and performance improvement.  Our proven learning and performance solutions have helped maximize employee performance at dozens of organizations throughout the world.  Our principals, Harold D. Stolovitch and Erica J. Keeps, share a common passion - developing people. Together they have devoted a combined total of over 80 years to make workplace learning and performance both enjoyable and effective. Their dedication to improving workplace learning and performance is reflected in the workshops they run internationally on training delivery, instructional design and performance consulting. Together, they are co-editors of the first two editions of the Handbook of Human Performance Technology and co-authors of the best-selling, award-winning series of books Telling Ain't Training - Updated, Expanded and Enhanced, Training Ain't Performance, Beyond Telling Ain't Training Fieldbook and Beyond Training Ain't Performance Fieldbook published by ASTD Press. They are also co-authors of the Wiley/Pfeiffer Learning & Performance Toolkit Series.  To learn more, click HERE.

www.hsa-lps.com      info@hsa-lps.com      1.888.834.9928

© 2012 Harold D. Stolovitch and Erica J. Keeps